Welcome to Drone Safe Store - The Official UK DJI Retailer
Exceptional Customer Support & Over 150 Google Reviews
Very professional and rapid supplier for professional drone operators and amateurs alike who use DJI equipment. Sadly not so with the parcel service who dented one of the batteries I ordered. Drone Safe replaced it within the space of a phone call and two day delivery. Excellent service. Well done.
A great customer experience. Very helpful, friendly advice. Readily available to answer questions and provide guidance. My drone arrived the next day! I highly recommend buying your next drone from Drone Safe!
Just a quick thank you to DRONE SAFE STORE. I had recently been thinking of purchasing the new DJI Mavic 2 Enterprise Advanced and did some enquiring, I spoke to Tom from this company and was impressed by his knowledge and patience so ordered it. The drone arrived next again day and a follow up call from him to make sure it had arrived and I was happy, will definitely deal with them again 👍
Really excellent service with a rapid turnaround on a query I raised. Would certainly use again. Thanks.
Tom really helped me in making the right choice for my sons drone.Ordered late evening and drone was delivered the next day. Fantastic service 😃
Thanks Tom for helping me decide on what drone to buy. Really helpful letting me fly the Mini 2 before committing to buy. Can’t believe how easy and safe it was to fly!.
Top notch service and advice from DSS.
Excellent service from Tom on the chat line. Answered all of my questions / queries in a timely and efficient manner on buying a Mavic 3 on line. Deal agreed on the purchase and delivery made next day as promised. Can not fault his service and knowledge, top man working for a good company. Thank you.
A few weeks ago, I bought a DJI RC Pro controller, because this was the first place I found with stock. It was on my doorstep by 7.00 next morning. Pleased with the service, I came back, bought propellor guards on Tuesday, minor fault, but replaced by Wednesday. Where else do you get service like that? The guys are great for technical help, too!
I've dealt with Drone Safe a couple of times. From the outset, Mark the owner has been great! Helpful, responsive, competitive and quick to offer/resolve any issues taking on matters first hand. I would not hesitate to use them again in the future, their inventory is vast, especially DJI products. Shop with confidence here👍
Drone Safe Store is absolutely superb! Customer service was impeccable and we really appreciated their advice/knowledge on drones. We were picked up by Tom (Store Manager) at Chichester station and he took us out to show us the ropes on how to fly before we even bought anything. This was not only a valuable experience for us as first time flyers but really made us appreciate the lengths they go through to help their customers (you most likely won't get this elsewhere) We were also never pressured into buying anything we didn't want which has been the case with a lot of face-to-face sales. Mark the CEO of the store was also very helpful, welcomed us in and was super friendly which we appreciated very much. We would 100% recommend these and will be using them for all our drone purchases in the future! Also if you can make it down to Chichester where they're based it is definitely worth your time and they will answer any questions you have in person. Thanks again guys! Keep doing what you're doing!
Well what can I say about the service apart amazing. I was online at half 2 in the afternoon just looking at different sitesl for a drone when I cane across Drone safe store, I chatted to Tom on web chat who was nothing short than brilliant, he advised me what drone would best for my needs. Tom promised i would get the drone next day even though it was a Saturday. The drone was delivered as promised.
Bought my Mavic Mini 2 from Drone Safe Store with no problems. Arrived on time - very quick and easy. Will definitely buy from here again.
Amazing Customer service, advise and pricing can’t recommend highly enough 👍
Incredible service. I recently bought a drone (and kit) from them. Both the pre-sales and post-sales service was first rate The purchase was online, and it combined the online pricing with the instore service. I would really recommend them.
Prompt polite service, I will purchase from this company again in future.
We arrived as the store was closing on the 23/12/21 but Tom was more than helpful in the sale of DJI mini 2. I then contacted the store via there message service online and arranged for my partner to meet up with one of the guys to buy a second DJI mini 2. Have to say the service and the knowledge we have had from all the team has been great. 10/10. We both feel confident that if there is anything we need or just for a bit of advise that we can contact the team with no problem. Thanks guys and keep up the great work.
Tom and staff, Brilliant, Best customer service I have come across for some time, and very Dji drone knowledgeable and experienced. Competitive priced also. Best Regards and Thanks again.
The team at Drone Safe were brilliant from start to finish. Very friendly and very knowledgeable. No hard sell, they just enjoy talking about and showing off the products they sell. For anything to do with drones I will only go to them from now on. Thank you!
Excellent service, price and communication, highly recommended, very pleasant and knowledgable.
Ordered a Mavic 3 Cine from these guys yesterday. Tom hand delivered this personally to me this morning on a bank holiday. If that’s not 5 star service I don’t know what is! 👍🏻 Awesome thanks guys 🤩🤩
First time at the store. Tom was a great salesperson, polite, very knowledgeable and informative. Great service.
DJI Mavic 2 Protector Case Am in South Africa, made a purchase from Tom on the 14th of December 2021, and he shipped the package immediately thereafter and have received it already. I definitely recommend them and will definitely buy from them again (oops, have already bought from Tom again). Great service, was made to feel as though I was the only customer being served. Thank you Tom.
A new store set up by people who know what they are talking about and selling. A great experience, items arrived promptly and were well packaged. It does what it says on the tin. Thank you Drone Safe Store.
After deliberating the pros and cons of buying a Mavic 3 for the past month, this being such an expensive item, I was full of indecision regarding many aspects of drone flying legislation. I had already ordered two from other on-line retailers (Jessops and Drones Direct) but ‘bottled it’ and both were returned. What a difference a bit of personal contact makes though from someone who clearly knows his subject and actually cares about his customers. After further indecision I received a personal phone call from Mark, the CEO of Drone Safe Register. In five minutes he allayed all my fears by talking good old common sense and without any ‘pressure sales’ tactic, I decided to buy and this time keep the Mavic 3. From this brief conversation I knew that my drone flying future was in good safe hands and any issues would be resolved swiftly by those in the know. As far as customer service goes, next day delivery was the icing on the cake for what has been a totally pleasurable buying experience. Just need this bloody rain to stop now so I can fly the darn thing!
Excellent service, many thanks.
Very friendly and helpful personnel. Can't do enough for you. I purchased a DJI Mavic3 cine and I am glad I purchased it from a UK supplier and not via direct from dji. No regrets!
Excellent personal service. Couldn't ask for more in a retailer. Kept informed during the whole process. Would definitely recommend and have now found a company I can rely on for all future drone related purchases.
Great service and fast turn around. The pilots call was really handy and informative, so cool to buy from the guy that was on dragons den!
This is a great family run business, ordered DJI Mavic 3 Cine, shipped out as soon as the UK stock arrived! Tom contacted me to let me know the carrier was having difficulties. I was then able to go to the local depot to pick up, without the tip off I would have been waiting. All charging, ready to test fly by 1pm - excellent service as always.
Fantastic service and speed of delivery i won't hesitate to use them again... top marks are very deserved.
I recently purchased a iFlight pro 35 from DroneSafe store, superb customer service and welcome advice provided as this was a new type of kit for my business. The delivery was speedy and equipment received was already put together after the staff very kindly offered to assist with set up and post-sale support. Wouldn’t hesitate to purchase my next drone from DroneSafe Store.
Always a pleasure to come down and see everyone! Thanks for all the continued help!
Fantastic service from all the team at the DSR Store. Tom and the team managed to keep a commercial shoot on time with a fast supply of spares that were needed. Awesome work from an awesome team
Amazing service always! Eager to help with any questions about the equipment and always super fast delivery!
Always great friendly service would 100% recommend
Mark and Tom provide a very helpful and informative service and despite only being a DSR member I’ve already secured two pieces of work which more than pay for the yearly membership. Well worth the money and a great way to network and meet other helpful, experienced and friendly drone operators who are always more than happy to answer any questions regardless of what level you are. Will definitely be renewing next year. Thanks guys.
Bought something at 2pm and had it in my hand by 11am the next day. Incredible service and great customer service. At last, a retailer that cares about their customers
Very customer orientated, staff are extremely knowledgeable in all aspects of the business, I highly recommend people stop by and see what they have to offer.
Really friendly, and welcoming. Even Steve, the dog. Clearly explained the membership and support as a new business. Mark was so down to earth and explained things in an easy to understand way. Great service. I'll be back
Recently ordered some batteries to keep our commercial drone operations going. From enquiry through to order and delivery, these guys give a great service. great service. You should definitely consider them for your DJI kit.
Lightning fast order process and the team are always on hand to answer questions. In the film industry we always need rapid responses, thorough technical knowledge and very fast delivery and these folks understand that perfectly.
Visited Drone Safe with the idea of "finding out more"! All there made me feel very welcome, and, yes, I waked out having purchased a Mini 2! Second visit was just as welcoming & met the office guard dog & purchased a Mavic 2Pro.... dare I go there again??? On a serious note, I would thoroughly recommend them .... extremely helpful & knowledgeable. If I could give 6 stars, I would have.
First class advice and service, thank you DSR
Extremely helpful online support and quick as lightning service. friendly and useful advice. If I ever need anything else drone related, I'm using them again.
Fantastic service! The guys are full of knowledge and always try to get your purchase out with next day delivery.
Great service. I have ordered items, all dispatched and received quickly and without any problems whatsoever.
Ordered prop guards for my Mavic Mini 2 from another company that told me they were in stock, so took a booking for a job at and in an old coal mine, that company later in the day announced a delivery date of June, contacted Dronesafe who assured me they were in stock and could get them to me next day. Totally brilliant service they arrived as promised. Will recommend them to all and sundry, cheers and many thanks to Dronesafe, Len
Great prices, amazing customer support. I had a problem with a cable that was delivered contacted the store and they sent a new one out the next day no problem what so ever! I also highly rate the couriers used (APC) very helpful. Thank you for your amazing work!
Never knew this place existed until I drove past and my son spotted it. I knew what I wanted to buy so when I found it on the website for less than going direct to DJI, I made contact to collect in person. I got an instant reply to confirm it was in stock and ready to collect. On arrival, the item was already waiting for me and Mark was very helpful, friendly and happy to chat and show other products that I'm looking to buy at a later date. Can tell when you're in good hands when there's plenty of knowledge. Glad my son spotted the place as I know I will be returning in the future as always prefer to collect items rather than rely on post from other companies and risk items being damaged in transit. Customer service and prices are both amazing!
I ordered a set of dji fpv goggles v2 from Mark and the team. They were dispatched and and arrived the very next day ( 12 hrs delivery to Halifax which I thought was phenomenal) when I tried using the goggles there was a fault with them. I made contact with the team and they spent the whole day trying to help me getting them to work with no joy. Mark made the decision to have the goggles picked up for return and sending a new pair out that had been double checked to make sure all was well. He even threw in a sd card for the goggles as good will gesture. I really can't praise the guys enough for the service provided, I'll 100% be using them again Hamish
Super quick delivery, works as it should I will certainly be using this site again
Used DSR both as finding work and buying kit from their store. 5* service and fantastic website overall for any professional drone pilot/company.
Preordered the DJI FPV drone and was delivered the day after the launch. Always get an exceptional service from DSR Store.
Excellent quality and my products arrived very swiftly would order again and I would happily recommend to my drone friends.
Very good for all you need doing by people like me
Bought my DJI FPV Drone from these guys, very easy process and arrived on time next day, well packaged and perfect condition. A joy to buy from. Keep it up guys.
Brilliant company Drone Safe Store, brilliant service and communication, brilliant product.. highly recommended 👌
Order the Dji FPV at 14:30 on the 2nd March and it arrived the next day at 09:44 great service as always.
One Word.... "Excellent"
Purchased 3 Smart batteries for DJI Mini 2 Drone (which I love). Batteries were competitively priced, free postage and very quick delivery. I would recommend and will definitely use again.
I've only recently found Drone safe store now its the only place to buy DJI products don't waste time searching just order from them, the prices are compatible with the DJI store but you don't have to wait weeks for your stuff, quick delivery good communication.
Spoke to them on phone very helpful ,went online midday and ordered ,delivered the next day as they advertise .Will definitely buy from them again .
Want to see and be where the professionals are? Then fly into DSR, hover for a few moments and you will find all you need, as a Client or Drone Pilot.
Bought a Mavic Mini flymore combo. Great price, Great service. Fast delivery. . . . . . and a bit of members' discount too. Very happy. Jim
Great to deal with. Query answered very quickly. Delivery on time as expected. Have no issues at all, will definitely be buying from them again. Excellent service. Thank you.
Great experience, down to earth people who know their stuff ..... oh and I should add ... GREAT PRICES.
DJI UK Drone Shop - Family Run Drone Shop as seen on BBC's Dragons Den
The UK's Official Independent DJI Drone Shop
We offer the best DJI Customer Support on the market! As the highest-rated DJI drone store in the UK, we provide excellent customer service from the moment you visit us - whether in-store or online. We have the best DJI drones for sale with professional support from our team of experts. Tom Boyt Sales Director of the Drone Safe Store is more than happy to help you. You can contact our team of experts using our 'Live Chat' at the bottom right of your screen or call us directly to solve any issues or answer any questions. We are always happy to help you and we are online from 9am-9pm, 7 days a week! You can also contact us on 01243 822440 if you have any questions.
Based on the South Coast of England in Chichester, West Sussex. Drone Safe Store is perfectly situated for easy travel from anywhere in the South of England. As we're an independent and specialised UK DJI drone store, we can offer the drone expertise that big-box retailers simply cannot compete with. We can provide a premium, personalised service from start to finish, putting you at the centre of your drone journey. Many members of our team have actually been in the drone industry and have many hours of drone flying experience operating as commercial pilots.
Our mission is to provide an educated drone buying experience for all drone users, new or experienced, with the highest level of service whether in store or online. There are too many retailers in the U.K who do not educate the general public on where they can fly legally and what licenses/tests they need to legally fly. This is why we educate our customers, get their Flyer ID/Operator ID set up and educate them on drone laws. We have customers who come into our drone shop in Chichester who have never flown a drone in their life and they walk out knowing how to fly one safely and legally to protect others. You are in good hands at Drone Safe Store.
If you are not local to us we can still guarantee:
☑️ Fast & Friendly Customer Service
☑️ Knowledgeable Experts on Hand to Answer Your Questions
Answering Your Questions
At Drone Safe Store, we've guided hundreds of people on their drone journey - whether that's helping them set-up their new DJI drone, advising them on flying drones commercially or unleashing the power of a DJI Matrice 300.
Frequently Asked Questions:
Part of The Drone Safe Register™
Drone Safe Store is operated by the team behind Drone Safe Register - the UK's leading network of trained, safe and insured professional drone operators for hire. This means we not only accommodate new members of the drone industry but industry professionals as well. Drone Safe Store has grown from strength to strength - but our mission hasn't changed:
☑️Provide Excellent Customer Service
☑️Promote Safety & Education of Drone Laws
☑️Offer Professional Support Throughout + Thorough Aftercare