Reviews

Disappointing communication – you will have to chase them constantly. I ordered a DJI Mini 5 Pro on 30/04/2026, which arrived promptly. Unfortunately, on the first flight, a propeller failed, causing a crash that damaged the arm and camera lens. While the replacement drone has now arrived and is working correctly, the customer service experience in between was highly frustrating. At almost every single stage of the process, I had to chase them up for updates: 03/05: Emailed about the issue. 05/05: They offered a next-day pickup, which I accepted. 06/05: No confirmation arrived. I called and was told it hadn't actually been booked. After insisting on the pickup over a drop-off, DPD finally collected it on 08/05. 13/05: No updates, so I called and spoke to Harrison, who said a new drone would be dispatched shortly. 20/05: Still nothing. Called again, spoke to Tom, who CC’d me on an update request to Harrison. Harrison replied a few minutes later, advising he had chased this up with DJI and would update me. 27/05: Followed up via email after hearing nothing further. No response. 28/05: Called again and was told the replacement had just arrived and would be sent out. While I appreciate finally getting the working replacement, the lack of proactive communication and the sheer amount of effort required on my part was incredibly disappointing. Even after Harrison promised on the 20th to keep me updated, I was left in the dark for another week. I wouldn't use Drone Safe UK again.

Very good service and prices!

Amazing shop. Excellent knowledge, advice and time given to the customer, of the products they sell, from the sales staff. Would highly recommend. Modern shop with good old fashioned values and a passion for what they sell. A true rarity

Good Price coupled with excellent service, will use again as first choice

Excellent company. Bought Freewell ND filters for my DJI Neo 2 drone. Really good prices and excellent delivery times. Very well packaged. Brilliant 5*

Great experience all around, great price, quick delivery, everything excellent

Offered the market price, with added extras in the bundle (lanyard and SD card) which was a nice touch. Shipped and delivered on time with plenty of email updates. Not one groan or moan, product came well packaged and I’m getting all I need out of my drone!

Fantastic priority service and great freebies. Highly recommend

Really good price quick delivery everything was a five-star great

Best place to purchase a drone very helpful⁹

Fantastic company - Tom was excellent. Very knowledgeable and helpful and I’d highly recommend heading here if you need any DJI products.

1st class service! Best price I found on a DJI Mini 5 Pro Fly more Combo, lightning fast delivery and great progress tracking updates. Faultless!

Very pleased with level of service prompt delivery. Highly recommended Brian

Great service from the order to the delivery.