Drone Safe Store Returns Policy
When purchasing from Drone Safe Store you have a period of 30 (thirty) days in which you may return an item to us for a full refund provided it is still in sealed packaging and has not been used, activated, or charged.
The cancellation period ends 30 days from the date the goods come into your physical possession.
The customer will pay for return shipping. Please advise we are not liable for the courier service you use. We recommend that you use a tracked and insured service so it does not get lost in transit. If it does, we are not liable.
FREQUENTLY ASKED QUESTIONS
Can I return my item for a full refund?
Yes, an item can be returned for a full refund provided your item is sealed, unopened, not activated, and/or not charged.
We also track our DJI Drones by Serial Number, so the device returned back to us, must match our records of the Serial Number on the device which was purchased from us.
For a full refund to be provided the item cannot have been used in any manner. If your DJI drone has been activated and flown then this is classed as a used product, so we cannot offer you a full refund.
If your product is faulty and you were not at fault we can issue a refund/replacement.
We are a DJI Retailer and offer 24 month's warranty on all products. If you would like we can use their return service on your behalf, replace your faulty item with a new one, or refund you.
Simply contact us by our email [email protected] or our phone number 01243 859444, alternatively you can fill out our returns form by clicking here
Can I return digital codes for a refund?
Drone Safe Store cannot offer refunds on digital codes, for example Care Refresh, unfortunately. This is to protect you and us. Sadly, we have had customers purchase digital codes from us and activate them, and then request a refund. Because of this, we have had to put this policy in place.
My drone is faulty, how do I get a replacement?
Please be advised that if your drone has an issue that is not your fault and is covered by warranty we will, at our expense, book a collection via DPD, or send you a DPD drop-off shop label to return it to us.
If you have a collection time slot from us, DPD will have a collection label that they place on the box. You will be given a collection reference number.
Your item is expected to be packaged safely in a box with packaging to withstand normal force within transit.
If you would like to return your defective item to us please be advised we need the original packaging and all original contents in order to make a warranty claim on your behalf so we can offer you a refund/replacement.
If after we have collected your item and there are contents missing inside, you will have to ship these to us at your expense, please ensure all contents are within the box or this will delay your return.
How long does the returns process take?
Please allow up to 5 working days for the inspection and testing of your device. Once inspected, we will then process either a repair, refund or replacement. A repair can take 30 working days with the manufacturer.
How long will it take for a refund to be in my account?
Please allow up to 5 working days for funds to settle within your account. If you purchased with PayPal, funds can show in your account instantly.
Can I get a refund on my digital code/product?
We cannot provide any refunds for digital products/codes/training courses.
What if I've used my item - can it still be returned?
Under The Consumer Contracts Regulations, we can accept items as returns if they have been opened or inspected as you would do in a retail environment.
However, for a full refund to be provided the item cannot have been used in any manner.
To receive a full refund, the goods must be 'as new'. This includes all original accessories, undamaged packaging, and any additional extras are included in your return.
Activities that constitute being 'used' include, but are not limited to, being charged, activated, flown, updated or installed. The final decision on whether or not a product is considered ‘used’ is down to Drone Safe Register Ltd.
Once a DJI product has been removed from its original packaging, activated, and/or charged it is considered used. A restocking fee of up to 40% of the original purchase price may apply for returning DJI products that have been activated, charged, or opened.
Any items that are used and damaged are not covered by this clause.
How can I submit a return?
You can submit a return by going to the returns section of our website. You can find this by clicking HERE
If your product has a fault which is covered by warranty... We will, at our expense, book collection or send you a DPD drop-off label. Once received we will inspect and replace/refund as required.
If your product has not got a fault and is an unwanted item you will have to send this back to our premises at your expense. Please see the below address to post your items back to us.
Drone Safe Register Limited
Unit 1K
St James Industrial Estate
Westhampnett Road
Chichester
PO19 7JU
Please be advised that we are not liable if your returned item is lost in transit. We recommend you use a tracked and insured delivery service with GPS and photo proof of delivery to ensure it gets to us. And if it doesn't, you are insured for the value of the item. Otherwise we are not liable for any goods shipped back to us that get lost in transit.