Drone Safe Store Returns Policy
When purchasing from our drone store you have a period of 30 (thirty) days in which you may return an item to us for a full refund provided it is still in sealed packaging and has not been used, activated or charged.
The cancellation period ends 30 days from the date the goods come into your physical possession.
The customer will pay for return shipping and must include a completed returns form found at the bottom of this page.
FREQUENTLY ASKED QUESTIONS
Can I return my item for a full refund?
Yes, an item can be returned for a full refund provided your item is unopened, not activated and/or not charged.
For a full refund to be provided the item cannot have been used in any manner.
If your product is faulty and you were not at fault we can issue a refund. We are a DJI Retailer and offer 12 months warranty on all products.
What if I've used my item - can it still be returned?
Under The Consumer Contracts Regulations, we can accept items as returns if they have been opened or inspected as you would do in a retail environment.
However, for a full refund to be provided the item cannot have been used in any manner.
To receive a full refund, the goods must be 'as new'. This includes all original accessories, undamaged packaging and any additional extras be included in your return.
Activities that constitute being 'used' include, but are not limited to, being charged, activated, flown, updated or installed. The final decision on whether or not a product is considered ‘used’ is down to Dronesafestore.com
Once a DJI product has been removed from original packaging, activated and/or charged it is considered used. A restocking fee up to 40% of original purchase price may apply for returning DJI products that have been activated, charged or opened.
Any items that are used and damaged are not covered by this clause.
This form must be included in your returns package and/or attached to an email. It must be completed in full. Failure to include a completed returns form may result in a delay of up to 5 business days for processing your return.
We recommend you use a tracked delivery service for all returns. Dronesafestore.com takes no responsibility for returns that do not arrive at our offices.
Simply post your item/s with the returns form included to our address below.
Drone Safe Register Limited